Most of the queries we receive are answered on this page. If we have not answered your query below, please don’t hesitate to get in touch with us via our Contact Page.
How do I Place an Online Order?
Can I order by telephone or email?
Yes, you can order by telephone or email. Our friendly staff will gladly assist you to determine which product will satisfy your need the most. They can also process your order, and email you an invoice.
How do I know if my order has gone through?
Super easy – an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered.
What payment methods can I use?
Our website accepts the following credit and debit cards:
All our card payments are secured by Payfast. Unfortunately, we cannot process a card transaction via telephone. We do this to protect our customers – and ourselves – from fraudulent transactions.
Are there any hidden or additional charges such as sales tax when I make a purchase.
There are no hidden charges when you make a purchase. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.
Why was my credit/debit card declined?
If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Some cards issued outside South Africa are also not supported and may be declined.
Can I use two payment methods when ordering online?
Sorry, we only accept one payment method per order.
What currencies are accepted?
We only accept Rand (ZAR).
Do your prices include VAT?
Yes, all prices are inclusive of VAT.
How can I sign-up as a customer?
Start by clicking “Your Account” and then sign up in the top right corner of your screen.
You will then be asked to provide some basic information.
When you have provided the required information, click submit to finish the sign-up process.
We will send you an email to welcome you.
I forgot the password to my account. How can I access it?
Click Your Account and then Login in the top right side of your screen.
Enter your registered email address and click Proceed.
Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.
I want to update the details of My Account. How should I go about doing this?
Click on the My Account tab on the top right-hand side of the page.
You will then be directed to your account details. Scroll down to find your account information.
Click ‘edit’ next to ‘contact information’, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.
How can I add a new delivery address to my account?
To add an additional delivery address to your account:
Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
Now click Address Book in the left side of the screen.
Click on Add a New Address, enter the details of the new address and click on Save this Address.
Can I add multiple email addresses to login to my account?
To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.
Why do I need to provide my email address to sign up?
Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.
How can I change the password of my account?
Click Your Account in the top right corner of your screen (if you are logged in you would see your name there). In the contact details box, click change Password. Enter the required information and click “Submit”.
How can I deactivate my account?
We are unable to deactivate / remove customer accounts from our system completely. If you are concerned that your data has been compromised, change your password and contact our Customer Service team to notify us. Please note that your data is secure with us and that we will investigate any concern around possible breaches with top priority.
Would my account be deactivated if I don’t use it for a long time?
We miss you when you don’t visit us but will never deactivate your account. We may only consider in exceptional cases of customers suspected of fraudulent behavior or with a very high order refusal rate.
How would I go about unsubscribing from the marketing emails?
The emails that we send you come with the option to unsubscribe. Click on that option and you will not receive future messages anymore.
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Please read the cookie policy carefully before using this website. For more information on our data policies, please visit our Cookie Policy & Privacy Policy